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Q What is the packing way?
A Generally, it is knockdown package, bubble films for uprights and beams, cartons for other parts. Or customized package safe for long-distance transportation.
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Q What are main rack and add on rack?
A The difference between the two racks is upright. Main rack is the start rack with 2 uprights and add on rack is the continued rack with 1 upright only. For example, if there are 10 wall racks, the overall structure will be 1 main rack+ 9 add on racks.
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Q Could you produce customers' design?
A Sure, we have abundent experience in customized shelves.
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Q How could I install the racks?
A Detailed installation guide will be provided. Our engineers can also teach you freely.
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Q Are samples available?
A Yes, regular samples are available. Customized sampling is also supported. Reasonable sample cost will be charged and refund in the next bulk order. Sample freight is by your side.
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Q What is the term of payment?
A Payment terms: For order <=USD3000.00, 100% T/T in advance. For order >USD3000.00, 30% of deposit upon order confirmation,and balance will be paid before shipment.
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Q What is your delivery time?
A Around 15 days. It depends on the order quantity, order date and shelving design.
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Q Where is your factory? Can I visit ?
A Our factory is located in No.1 Zhangcun Road, Shanghu Town，Suzhou，Jiangsu，China. You are warmly welcome to visit us whenever you are available.
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Q Are you manufacturer or trading company?
A We are manufacturer, who have been focusing on supermarket shelves, warehouse racks and various display & storage equipments.
